FAQs

Questions, answered.

Cannot find what you are after? Send a message and a real person will reply within 24 hours.

Can Follo see or move my money?

Follo only reads the invoice details it needs to send a reminder: your client's name and email, the invoice number and date, the amount and currency, the due date, and whether it has been paid. It does not see your account balances, and it does not create invoices, take payments or move money. Xero access is read-only. Stripe does not offer a read-only option to apps like Follo, so the permission Stripe shows you is wider than what Follo uses. You can disconnect at any time.

What accounting or payment tools does Follo connect to?

Xero and Stripe today. Follo reads the outstanding invoices in whichever one you connect and builds your reminders from that. QuickBooks and PayPal aren't supported yet.

Will my clients know a tool is sending these reminders?

Every reminder goes out under your own business name, and any reply lands straight back in your own inbox, not ours. To your client, it looks like it came from you, because it did. Each reminder does end with a small "Sent via Follo." line.

How much does Follo cost?

Follo is free to use while we're in early access. Sign up now and you'll be one of our first customers, with paid plans coming once we're out of early access.

Do you offer SMS reminders?

We do not currently. We looked into sending reminders by text message and found there was no reliable way to send SMS from a New Zealand number, so for now every reminder goes out by email only.

Can I cancel or delete my account?

Yes, any time, from your Account page. Deleting stops all future reminders immediately. Your data is kept for 30 days in case you change your mind: log back in within that window and everything comes back exactly as you left it. After 30 days it's permanently erased.

Is Follo only for New Zealand businesses?

Follo is built New Zealand first, with NZ dates, currency and time zone handled correctly out of the box. It works for any Xero or Stripe account wherever you're based; NZ freelancers and small agencies are simply who we built it for first.

Is there a Follo mobile app?

Not yet. Follo is a website today, and it works fine in your phone's browser. There's nothing to install from Google Play or the App Store yet.

Still stuck?

Email support@follonz.com (opens in a new tab) and we'll reply within 24 hours.

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